Effective Date: 1st April 2026

At LMSN Limited, we strive to ensure customer satisfaction while maintaining efficient order processing. This Cancellation and Refund Policy outlines the conditions under which orders may be cancelled and refunds issued.

1. Order Cancellation
Before Processing:
•    Orders may be cancelled at no cost before they are processed or prepared for dispatch
•    To cancel an order, customers should contact us immediately after placing the order
After Processing or Dispatch:
•    Once an order has been processed or dispatched, it cannot be cancelled
•    However, such orders may be eligible for return in accordance with our Shipping and Return Policy

2. Non-Cancellable Orders
Orders involving the following may not be eligible for cancellation once confirmed:
•    Perishable goods (e.g., food items)
•    Custom or specially prepared orders
•    Bulk or special request orders

3. Refund Eligibility
Refunds may be issued under the following circumstances:
•    Payment was successfully made but the order was not processed
•    The order was cancelled in accordance with this policy
•    Items delivered were incorrect, damaged, or defective
•    The order could not be fulfilled due to unavailability
All refund requests are subject to verification and approval.

4. Refund Methods
Approved refunds will be processed using one of the following methods:
•    Reversal to the original payment method
•    Bank transfer to a provided account
•    Store credit (where applicable)
The method used may depend on the original payment method and operational considerations.

5. Refund Processing Time
•    Refunds are typically processed within 3–7 business days after approval
•    Processing time may vary depending on banks or payment providers

6. Partial Refunds
In certain situations, partial refunds may be issued, including:
•    Orders with missing items
•    Partial cancellations before dispatch
•    Adjustments due to unavailable items

7. Failed or Refused Deliveries
Refunds may be reduced or declined if:
•    Delivery failed due to incorrect address provided by the customer
•    The customer is unavailable to receive the order
•    The order is refused at the point of delivery without valid reason
Additional delivery charges may be deducted where applicable.

8. Abuse of Policy
LMSN Limited reserves the right to refuse refunds or cancellations in cases of:
•    Repeated or suspicious refund requests
•    Abuse of return or cancellation privileges
•    Fraudulent activities

9. Contact for Cancellation or Refund Requests
To request a cancellation or refund, please contact us promptly:
LMSN Limited
Email: admin@lmsnlimited.com
Phone: +234 810 545 2468
Address: 68B, ADESUWA GRAMMAR SCHOOL ROAD, Off Sapele Road
GRA, Benin City

By placing an order on our website, you agree to this Cancellation and Refund Policy.