Effective Date: 1st April 2026

At LMSN Limited, we are committed to providing a reliable and satisfactory shopping experience. This Shipping and Return Policy outlines how orders are delivered and how returns and refunds are handled.

1. Order Processing
•    Orders are processed after successful payment confirmation
•    Processing typically takes within 24–48 hours (excluding weekends and public holidays)
•    You will receive a confirmation once your order has been processed

2. Shipping and Delivery
•    We deliver to selected locations within Nigeria
•    Delivery timelines vary depending on your location and may range from 1–5 business days
•    Delivery fees may apply and will be communicated at checkout
Please note:
•    Delivery timelines are estimates and may be affected by factors beyond our control
•    Customers must provide accurate delivery information
•    Failed delivery due to incorrect details may attract additional charges

3. Order Tracking
Where applicable, customers may receive updates regarding the status of their orders via email, SMS, or phone communication.

4. Inspection on Delivery
Customers are advised to inspect their orders upon delivery. If there are any issues (e.g., damaged, missing, or incorrect items), such concerns should be reported immediately or within 24 hours of delivery.

5. Returns Policy
We accept returns under the following conditions:
•    The item delivered is incorrect
•    The item is damaged or defective upon delivery
•    The item is significantly different from what was ordered
Conditions for return:
•    The item must be unused and in its original packaging
•    Proof of purchase (receipt or order confirmation) is required
•    Return requests must be made within 24–48 hours of delivery
We reserve the right to reject returns that do not meet these conditions.

6. Non-Returnable Items
The following items are generally not eligible for return:
•    Perishable goods (e.g., food items) unless defective at delivery
•    Opened or used items
•    Items damaged after delivery due to customer handling

7. Refund Policy
Once a return is approved:
•    Refunds may be processed via the original payment method or store credit
•    Refund processing may take 3–7 business days, depending on the payment provider
We reserve the right to:
•    Inspect returned items before approving refunds
•    Offer replacements instead of refunds where appropriate